Leisurecraft
Leisurecraft Georgian Cabin Sauna with Changeroom - Wood Burning 4-Person Canadian Timber Collection | CTC88CW
- Regular price
- $10,185.50
- Regular price
- $10,185.50
White Glove Delivery Option
White Glove Delivery Option
Can be requested after product purchase, if available in your area. This is a separate third-party service. Not included in free shipping. Quoted and billed separately based on your location.
Pair well with
Clear expectations before checkout
Please review before ordering. Larger Leisurecraft deliveries may require customer-arranged unloading, equipment, or local assistance.
Residential delivery, crates & unloading DO NOT MISS
Most residential deliveries are curbside or end-of-driveway by appointment.
The trucking company typically does not unload the crate, bring it inside, move it to a backyard, or place it in the final location.
Some larger shipments require the customer to arrange assistance or equipment for unloading, such as a forklift for heavy crates.
The freight carrier may not be able to back into certain driveways, private roads, narrow roads, or restricted-access locations.
If assembly, construction, plumbing, or electrical work is needed, the customer is responsible for arranging the appropriate local contractor or licensed professional.
We’ll share the delivery instructions before shipment and again when tracking is issued.
Lead times and build estimates vary by model; we confirm at time of order.
Read the full Residential Drop Ship Information (PDF)Returns & order changes
Returns and changes depend on order status and manufacturer policy.
Freight and delivery fees are typically non-refundable once booked or shipped.
Between Living will assist with the request, but final approval is per manufacturer guidelines.
Read the full policy (PDF)Leisurecraft Product FAQ
Will my order be delivered to my door?
Most residential deliveries are curbside/end-of-driveway by appointment. The carrier typically won’t bring the crate into your home or backyard.
Do you install the sauna?
Installation isn’t included. Most customers assemble using the included instructions or hire a local contractor/handyperson.
Will optional white-glove delivery assemble or install my product?
No. Optional white-glove or in-home placement may help move the product from curbside to a preferred location, depending on availability and the provider. It does not include assembly, construction, plumbing, or electrical work. If those services are needed, the customer is responsible for arranging the appropriate contractor or licensed professional.
Will the trucking company unload the crate for me?
Usually no. The driver generally does not unload, and may not back into a driveway. Some smaller crates may ship with liftgate service, but larger crates often require customer-arranged unloading, such as forklift or equipment.
What if I don’t have a forklift?
Options can include renting equipment, hiring local help with a forklift, arranging trailer pickup at a terminal if offered, or coordinating an alternative offload method. Plan ahead for larger shipments.
How does delivery scheduling work?
The carrier contacts you to set an appointment once your shipment reaches the local terminal. Please respond promptly to avoid storage or re-delivery fees.
What if I miss the delivery appointment?
Missed appointments can result in storage and/or re-delivery charges from the carrier. If anything changes on your side, contact the carrier as soon as possible.
What should I do if the crate arrives damaged?
- Inspect the crate before signing.
- Take clear photos of any damage.
- Note damage on the delivery receipt, also called the bill of lading, before accepting.
- Contact us promptly so we can assist.
What if parts are missing or there’s hidden damage?
Keep packaging and take photos. Notify us as soon as possible so we can guide next steps with the manufacturer.
Can I cancel or change my order after purchasing?
Changes and cancellations depend on production stage and shipping status. Contact us as soon as possible. Earlier requests are always easier to accommodate.
Are returns accepted?
Returns are generally limited for drop-shipped freight items. If a return is approved, fees and shipping costs may apply. Please review the full policy link above.
What happens if I refuse delivery?
Refusing delivery can result in restocking and return freight charges. If there’s a concern at delivery, accept the shipment and document any damage first.
Do heaters, stones, or accessories come included?
Many items are purchased separately, such as heater, stones, and upgrades. Please review the product page selections and “Complete your setup” options.
How long will it take to build/ship?
Build times vary by model and season. We confirm timing at order and share updates once the manufacturer schedules production and shipping.
