Warranty

Effective Date: January 17, 2026
Last Updated: August 30, 2026

1. Introduction

Between Living offers products from multiple manufacturers, each of which may have its own warranty terms, coverage periods, exclusions, claim procedures, and available remedies.

This Warranty Policy explains how warranty matters are generally handled through Between Living.

Where a product is covered by a manufacturer warranty, the applicable manufacturer warranty terms govern the scope, duration, conditions, exclusions, and remedies available for that product.

Warranty coverage is not identical across all products sold by Between Living.

Nothing in this Warranty Policy expands, replaces, or modifies a manufacturer’s warranty unless Between Living expressly states otherwise.

Nothing in this Policy limits any rights or remedies that cannot lawfully be excluded or restricted.

2. Manufacturer Warranties

Many products sold through Between Living include warranty coverage provided by the applicable manufacturer.

Warranty terms may vary according to factors including:

Manufacturer
Product
Component
Product category
Residential or commercial use
Intended use
Installation method
Registration requirements
Geographic location
Date of purchase
Applicable manufacturer terms

Warranty coverage may be described in:

Manufacturer warranty documentation
Product manuals
Product documentation
Manufacturer websites
Product-specific information supplied through Between Living
Packaging or registration materials

Customers should review the warranty information applicable to the specific product purchased.

If you are unsure which warranty applies to your product, please contact Between Living and we will help identify the available manufacturer information.

Email: support@betweenliving.com
Phone: +1 (844) 660-3690

3. Between Living’s Role in Warranty Support

Where appropriate, Between Living may assist customers with the warranty process by:

Helping identify applicable warranty information
Confirming proof of purchase
Communicating with the manufacturer
Forwarding documentation
Helping coordinate troubleshooting
Assisting with replacement-part requests
Helping facilitate warranty-review information
Providing available claim instructions

Between Living does not independently determine or guarantee the outcome of a manufacturer warranty claim unless expressly stated otherwise.

The applicable manufacturer may determine:

Whether the claim is covered
What documentation is required
Whether troubleshooting is required
Whether an inspection is required
Whether a part should be repaired or replaced
Whether a full product replacement is appropriate
Whether freight, shipping, labor, or other costs are covered
Whether another remedy applies

4. Product Quality and Problems Upon Delivery

A product that arrives damaged, incomplete, incorrect, defective, or non-functional may involve different processes depending on the circumstances.

For example, the matter may involve:

A freight or shipping claim
A missing-component claim
A fulfillment correction
A manufacturer defect
A warranty claim
Troubleshooting
Replacement parts
Another appropriate remedy

A delivery problem should not automatically be treated as the same thing as a long-term manufacturer warranty claim.

Upon Delivery

Customers should inspect shipments as reasonably possible when they arrive.

For parcel or freight deliveries, please:

Inspect the packaging and product where reasonably possible
Photograph visible damage
Retain packaging, labels, and shipping documentation
Note visible damage on the delivery receipt or Bill of Lading where applicable
Note suspected damage where appropriate if inspection cannot reasonably be completed
Retain damaged components or packaging until instructed otherwise

For freight shipments, documentation at delivery can be important because manufacturer and carrier claim requirements may apply.

Please report damage, missing items, or delivery concerns promptly.

Some manufacturers and carriers impose specific reporting deadlines, and delayed reporting may affect the ability to pursue a claim.

5. Defective or Non-Functional Products

If a product appears defective or does not operate as expected, contact Between Living before independently returning, repairing, modifying, or disposing of the product.

Depending on the applicable manufacturer and product, the resolution process may include:

Troubleshooting
Technical support
Photographs or video
Serial-number verification
Replacement parts
Repair
Manufacturer inspection
Component replacement
Product replacement
Refund
Another remedy available under the applicable warranty or legal requirements

A full refund is not automatically the first or only remedy for every defective product.

The appropriate resolution depends on the circumstances, applicable warranty terms, manufacturer requirements, and applicable law.

6. Filing a Warranty Claim

To request warranty assistance, contact:

Email: support@betweenliving.com

Please include as much of the following information as reasonably available:

Your name
Order number
Product name
Manufacturer
Date of purchase
Description of the issue
When the issue began
Photographs
Video, where useful
Serial number or model number, where applicable
Relevant error codes
Installation information, where relevant
Any troubleshooting already completed

Additional information may be required depending on the manufacturer and nature of the claim.

Please do not dispose of a product, component, packaging, or damaged part that may be relevant to a warranty or freight claim unless instructed to do so.

7. Warranty Review Process

After receiving the available information, Between Living may:

Review the order and product information.
Identify the applicable manufacturer or warranty process.
Request additional documentation where necessary.
Forward information to the manufacturer or appropriate service provider.
Assist with troubleshooting or next steps.
Communicate available resolution information once determined.

Manufacturer response times and warranty-review timelines vary.

Between Living cannot guarantee that every manufacturer will reach a decision within the same timeframe.

8. Typical Warranty Coverage

Manufacturer warranties commonly relate to defects in materials or workmanship occurring under normal and intended use.

However, the exact coverage for any product is determined by the applicable manufacturer’s written warranty.

A product warranty may cover:

Specific components
Structural elements
Electrical components
Heating components
Controls
Motors or pumps
Other designated parts

Coverage periods may differ between components within the same product.

Customers should not assume that every part of a product carries the same warranty duration.

9. Warranty Limitations and Exclusions

Manufacturer warranties may exclude or limit coverage for circumstances such as:

Improper installation
Installation contrary to manufacturer instructions
Improper electrical supply
Improper plumbing
Inadequate site preparation
Misuse or abuse
Neglect
Unauthorized modification
Unauthorized repair
Commercial use where only residential use is covered
Failure to perform required maintenance
Normal wear and tear
Cosmetic changes
Weathering
Natural variation in materials
Corrosion or water chemistry issues
Freeze damage
Environmental conditions outside specified operating limits
Damage caused by transportation after customer receipt
Improper storage
Acts of nature
Consumable components
Accessories excluded under the applicable warranty

This list describes common examples only.

The applicable manufacturer’s written warranty determines the actual exclusions for a specific product.

10. Installation and Warranty Eligibility

Certain products sold by Between Living require proper installation to qualify for warranty coverage.

Depending on the manufacturer, installation may require:

A licensed electrician
A licensed plumber
A qualified installer
Manufacturer-authorized installation
Compliance with electrical codes
Compliance with plumbing codes
Specified clearances
Proper ventilation
Correct water chemistry
Proper foundation or structural support
Registration after installation
Retention of installation documentation

Customers are responsible for reviewing and following applicable installation requirements.

Where professional installation is required, failure to use an appropriately qualified professional may affect warranty eligibility.

Customers should retain relevant invoices, installation records, photographs, permits, and other documentation where they may be needed for warranty verification.

11. Shipping Costs Related to Warranty Claims

Shipping and freight responsibilities vary by manufacturer and warranty.

Depending on the applicable warranty:

The customer may be responsible for shipping a part or product for evaluation
The manufacturer may provide a prepaid label
Replacement-part shipping may be covered
Freight charges may be partially covered
Freight charges may be excluded
Return shipping may be required
No physical return may be necessary

Customers should not independently arrange expensive freight transportation for a warranty claim without first contacting Between Living or the manufacturer, because unauthorized freight costs may not be reimbursable.

12. Labor, Installation, Removal and Reinstallation Costs

Labor coverage varies significantly between manufacturers.

Unless the applicable manufacturer warranty expressly provides otherwise, customers should not assume that warranty coverage includes:

Diagnostic labor
Installation labor
Removal
Reinstallation
Electrical work
Plumbing work
Construction work
Travel charges
Service-call charges
Crane services
Equipment rental
Site modifications
Other third-party labor or access costs

Where the manufacturer covers labor or service costs, the applicable manufacturer’s terms control.

13. Replacement Parts and Products

A manufacturer may elect to remedy an approved claim through replacement of:

A component
A part
A subassembly
An accessory
The complete product

A replacement component or product may not always be identical in appearance to the original if the original component has been discontinued, redesigned, or superseded.

Manufacturer warranty terms may also determine whether a replacement item receives:

The remainder of the original warranty
A separate replacement warranty
Another coverage period

Between Living does not independently determine replacement-warranty duration unless expressly stated.

14. Warranty Registration

Some manufacturers may require or recommend registration of a product after purchase.

Where registration is required for full warranty benefits, the customer is responsible for completing the applicable manufacturer registration within the required timeframe.

Between Living may provide purchase information where needed, but does not guarantee registration on a customer’s behalf unless expressly agreed.

Customers should retain:

Order confirmation
Receipt
Serial number
Product documentation
Warranty documentation

for future reference.

15. Warranty Transferability

Warranty transferability varies by manufacturer.

Some warranties:

Apply only to the original purchaser
Apply only at the original installation address
May transfer under specified conditions
May require manufacturer approval
May not transfer at all

Customers should review the applicable manufacturer’s warranty before assuming that warranty coverage transfers with resale, relocation, or ownership change.

16. Residential and Commercial Use

Some products may carry different warranties depending on whether they are used in:

Residential environments
Commercial facilities
Rental properties
Hospitality settings
Public facilities
Other high-use environments

A residential warranty may not automatically apply to commercial use.

Customers should confirm intended use and warranty eligibility before purchase where the product will be installed outside an ordinary residential setting.

17. Warranty Coverage Versus Returns

A warranty claim is different from a return.

A product that develops a covered problem after the applicable return period may still qualify for manufacturer warranty support.

Likewise, a product being under warranty does not automatically mean it is eligible for a return or refund.

Returns are governed separately by our Return & Refund Policy and applicable product or manufacturer return terms.

Warranty matters are governed by the applicable manufacturer warranty and this Warranty Policy.

18. Warranty Coverage Versus Shipping Damage

Damage occurring during transportation may be handled through a carrier or freight claim rather than a manufacturer warranty.

Customers should report shipping damage promptly and preserve documentation.

Shipping and freight claims are addressed more specifically in our Shipping Policy.

19. Unauthorized Repairs or Modifications

Customers should contact Between Living or the applicable manufacturer before performing repairs or modifications where warranty coverage may be involved.

Unauthorized repair, modification, disassembly, electrical work, plumbing changes, replacement components, or alteration may affect warranty eligibility.

Emergency action necessary to prevent immediate injury or additional property damage should be handled appropriately, but documentation should be retained where possible.

20. No Universal Warranty Period

Between Living does not apply one universal warranty duration across all products.

Warranty periods may vary substantially by:

Manufacturer
Product
Component
Use
Installation
Warranty type

Where a product page, manufacturer document, or warranty document provides a specific period, that applicable period governs.

If warranty duration is unclear before purchase, please contact us and we will help identify the available manufacturer information.

21. No Independent Expansion of Manufacturer Warranties

Unless Between Living expressly provides a separate written warranty, Between Living does not independently enlarge, extend, modify, or replace a manufacturer’s written warranty.

Descriptions of warranty coverage appearing on the Website are intended to summarize or communicate available manufacturer information and should be read together with the applicable manufacturer’s actual warranty terms.

If a discrepancy exists, the applicable manufacturer warranty controls unless prohibited by applicable law or Between Living has expressly undertaken a separate obligation.

22. Legal Rights and Limitations

Manufacturer warranties and this Warranty Policy are subject to applicable law.

Some jurisdictions may provide consumers with rights that exist independently of manufacturer warranty terms.

Nothing in this Warranty Policy is intended to exclude, limit, or waive any right, remedy, warranty, or liability that cannot lawfully be excluded or restricted.

To the extent permitted by applicable law, Between Living is not responsible for incidental, indirect, special, or consequential losses arising solely from matters outside obligations expressly undertaken by Between Living.

Any broader limitations of liability applicable to Website use or transactions are addressed in our Terms of Service.

23. Relationship to Other Policies

This Warranty Policy should be read together with our:

Terms of Service
Shipping Policy
Return & Refund Policy
Cancellation Policy
Billing Terms & Conditions
Disclaimer Policy
Applicable manufacturer warranty
Product-specific terms

Where a manufacturer warranty or product-specific warranty provision addresses a warranty matter more specifically than this general Policy, the more specific warranty provision governs that subject.

24. Changes to This Warranty Policy

Between Living may update this Warranty Policy periodically to reflect changes in:

Manufacturers
Products
Warranty procedures
Business practices
Website information
Applicable legal requirements

Changes become effective when published unless otherwise required by applicable law.

The Last Updated date at the top of this Policy identifies the most recent revision.

A later revision does not retroactively reduce warranty rights already applicable to a completed purchase where such a change would not be legally permitted.

25. Contact Information

If you have questions about a warranty or need assistance with a product issue, contact:

Between Living
8 The Green
Dover, Delaware 19901
United States

Email: support@betweenliving.com
Phone: +1 (844) 660-3690
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

For an existing order, please include your order number when possible.

Between Living is here to help you understand the warranty information available for your product and coordinate the appropriate next steps when support is needed.