Warranty

1. Manufacturer’s Warranty

All products sold by Between Living are covered by the original manufacturer’s warranty. Warranty coverage—including duration, terms, and conditions—varies by product and manufacturer.

Specific warranty details can be found in the product documentation, manual, or packaging provided with your purchase. If you are unsure about the warranty coverage for your product, please contact our support team for assistance.

📧 Email: support@betweenliving.com
📞 Phone: +1 (844) 660-3690

2. Product Quality Assurance

Your satisfaction is important to us. If your product arrives defective, damaged, or non-functional, we will work with you to provide a replacement or a full refund, subject to verification and warranty eligibility.

Upon Delivery

To help us resolve issues quickly:

Inspect the packaging upon delivery.
If any damage is visible—even to the outer packaging—please note it on the delivery receipt.
If you are unable to inspect the item immediately and suspect damage, mark “suspected damage” on the delivery receipt when possible.

Please email clear photos of the damage to support@betweenliving.com so we can assist you promptly.

3. Warranty Limitations & Exclusions

Manufacturer warranties generally cover defects in materials and workmanship under normal use. Warranty coverage typically does not include:

Damage caused by misuse, improper installation, or failure to follow manufacturer instructions
Unauthorized modifications or repairs
Normal wear and tear
Environmental damage beyond standard operating conditions
Consumable parts or accessories, unless otherwise stated by the manufacturer

For precise warranty terms, please consult your product’s documentation or contact our support team.

4. Filing a Warranty Claim

To initiate a warranty claim, please contact us with the following information:

📧 Email: support@betweenliving.com

Please include:

Proof of purchase (order number or receipt)
A detailed description of the issue
Photos or videos of the defect or damage, if available

Once reviewed, we may request additional information. If the claim is approved, we will coordinate the appropriate resolution in accordance with the manufacturer’s warranty—this may include repair, replacement, or refund.

5. Shipping & Labor Responsibilities

Unless otherwise stated by the manufacturer:

Shipping costs for returning a product for evaluation may be the customer’s responsibility
If a replacement is approved, outbound shipping may be covered by the manufacturer or Between Living
Labor, installation, or removal costs are not covered under standard warranties

6. Warranty Transferability

Most manufacturer warranties are non-transferable and apply only to the original purchaser. For information regarding exceptions or extended warranty options, please refer to the product documentation or contact us directly.

7. Disclaimers & Legal Limitations

This Warranty Policy outlines Between Living’s obligations with respect to product warranties. We disclaim liability for any incidental or consequential damages arising from the use or inability to use any product, to the extent permitted by law.

Some jurisdictions do not allow limitations on incidental or consequential damages, so certain exclusions may not apply to you. This warranty provides you with specific legal rights, and you may also have other rights depending on your location.

Contact Information

If you have any questions regarding warranties or need assistance: