Privacy policy

Effective Date: January 17, 2026
Last Updated: August 30, 2026

1. Introduction

Between Living (“Between Living,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you visit, interact with, or make a purchase through betweenliving.com and its associated webpages and services (collectively, the “Service”).

Between Living operates an ecommerce business offering home wellness, outdoor living, furniture, sauna and steam equipment, hydrotherapy products, structures, accessories, and related products from multiple manufacturers and fulfillment partners.

Our ecommerce store is powered by Shopify, and certain information may be processed by Shopify and other service providers as necessary to operate the Website, process transactions, fulfill orders, provide customer support, maintain security, and perform other legitimate business functions.

By accessing or using our Service, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy should be read together with our applicable Terms of Service and other policies.

2. Definitions and Key Terms

For purposes of this Privacy Policy:

Cookie: A small data file or similar technology stored on or associated with your device that may be used to enable website functionality, remember preferences, understand website usage, or support other purposes described in this Policy.

Company: Refers to Between Living, a business operating in the United States and responsible for personal information as described in this Privacy Policy.

Customer: An individual or entity that purchases products from or otherwise interacts with Between Living.

Device: A computer, smartphone, tablet, or other internet-connected device used to access the Service.

IP Address: A numerical identifier associated with a device or network when accessing the internet.

Personal Information or Personal Data: Information that identifies, relates to, describes, or can reasonably be linked with an identifiable individual, as defined under applicable law.

Personnel: Individuals employed by, contracted by, or otherwise authorized to perform services for Between Living.

Service: The Website, ecommerce functionality, customer support, and related services provided through or in connection with Between Living.

Service Provider: A third party that performs services for or on behalf of Between Living, such as ecommerce hosting, payment processing, order fulfillment, shipping, analytics, communications, security, or other business operations.

Third Party: An entity other than you or Between Living that may process information in connection with the Service.

Website: betweenliving.com.

You: A customer, visitor, or other individual using or interacting with the Service.

3. Information We Collect

The information we collect depends on how you interact with Between Living.

3.1 Information You Provide Directly

We may collect information when you:

  • Visit or interact with our Website
  • Place or attempt to place an order
  • Create or use a customer account, where available
  • Contact us by email, telephone, form, or another available communication method
  • Request product, order, shipping, warranty, or customer-support assistance
  • Subscribe to marketing or other communications
  • Submit a review, inquiry, request, or other information
  • Participate in a promotion, survey, or other feature, where offered

Information you provide may include:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping or delivery address
  • Order information
  • Product selections
  • Account information, where applicable
  • Customer-support communications
  • Return, refund, warranty, or claim information
  • Marketing preferences
  • Information you voluntarily provide when communicating with us

3.2 Payment and Transaction Information

When you make a purchase, payment information is processed through Shopify and/or applicable third-party payment providers.

Depending on the transaction, information associated with payment processing may include:

  • Payment method
  • Billing information
  • Transaction amount
  • Payment status
  • Transaction identifiers
  • Limited payment-related information made available to us by the payment processor

Between Living does not directly store complete payment-card information on our own Website servers.

Payment information is processed through the applicable payment provider’s systems and security infrastructure.

3.3 Order and Fulfillment Information

When you place an order, we collect and process information necessary to manage and fulfill that order.

This may include:

  • Products ordered
  • Order number
  • Shipping and billing information
  • Contact information
  • Delivery instructions
  • Fulfillment status
  • Shipment and tracking information
  • Manufacturer or fulfillment information
  • Return or cancellation information
  • Customer-service communications associated with the order

Because many Between Living products are fulfilled directly through manufacturers, distributors, warehouses, or other fulfillment partners, certain order information may need to be provided to those parties in order to process, manufacture, prepare, ship, deliver, service, or otherwise support your purchase.

3.4 Information Collected Automatically

When you use our Website, certain information may be collected automatically through Shopify, cookies, browser technologies, server logs, or other technologies used to operate and understand the Service.

This information may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring pages or websites
  • Date and time of visits
  • Website interactions
  • Shopping and checkout activity
  • General device or network information
  • Cookie or similar technology identifiers

The exact information collected may vary according to your device, browser, privacy settings, consent choices, and the technologies currently used by the Website.

4. How We Use the Information We Collect

We may use personal information where reasonably necessary to:

Provide and Operate Our Service

  • Operate and maintain the Website
  • Display products and Website functionality
  • Maintain customer accounts where available
  • Respond to customer inquiries
  • Provide customer service and support

Process and Fulfill Orders

  • Process purchases and payments
  • Confirm orders
  • Verify product or order information
  • Communicate with manufacturers and fulfillment partners
  • Arrange shipping and delivery
  • Provide tracking information
  • Coordinate freight delivery where applicable
  • Process returns, cancellations, refunds, exchanges, warranty matters, or claims
  • Maintain transaction and order records

Communicate With You

We may use your contact information to send communications relating to:

  • Orders
  • Payments
  • Shipping
  • Delivery
  • Returns and refunds
  • Product availability
  • Warranty or service matters
  • Customer-support requests
  • Important Website, policy, security, or transactional updates

Marketing and Promotional Communications

Where you have provided applicable consent, requested communications, or where otherwise permitted by applicable law, we may use your information to send marketing or promotional communications.

You may unsubscribe from promotional email communications using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional or service-related communications concerning an existing order or customer relationship may still be sent where necessary even if you opt out of promotional marketing.

Improve Between Living

We may use information to:

  • Understand how visitors use the Website
  • Improve Website functionality
  • Improve product presentation and customer experience
  • Evaluate Website performance
  • Troubleshoot technical issues
  • Develop and improve our services and business operations

Security and Fraud Prevention

We may process information to:

  • Protect customers and Between Living
  • Detect and prevent fraud
  • Verify transactions
  • Identify unauthorized activity
  • Maintain Website and payment security
  • Enforce applicable agreements and policies

Legal and Business Requirements

We may use information where reasonably necessary to:

  • Comply with applicable laws and regulations
  • Maintain financial, tax, transaction, and business records
  • Respond to lawful requests
  • Establish, exercise, or defend legal claims
  • Enforce our agreements and policies
  • Protect the rights, safety, and property of customers, Between Living, and others

5. Information From Third Parties

5.1 Ecommerce, Payment and Transaction Providers

We may receive information from Shopify, payment providers, fraud-prevention services, or other transaction-related providers when necessary to process or verify an order, payment, refund, or transaction.

This may include transaction status, payment verification, fraud indicators, or other information relevant to processing and protecting the transaction.

5.2 Manufacturers, Distributors and Fulfillment Partners

Because Between Living works with multiple manufacturers and fulfillment partners, we may receive information from manufacturers, distributors, warehouses, carriers, freight providers, and related partners regarding:

  • Product availability
  • Order processing
  • Fulfillment status
  • Shipment status
  • Tracking
  • Delivery
  • Damage or freight claims
  • Returns
  • Replacement parts
  • Warranty or product-support matters

5.3 Social Media and Other Third Parties

If you interact with Between Living through a social media platform or another third-party service, we may receive information that the platform or service makes available to us according to your settings, the platform’s policies, and applicable law.

We may also receive information from service providers that assist with security, fraud prevention, communications, Website operation, or other legitimate business functions.

6. How We Disclose Personal Information

We disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy, as directed or authorized by you, or as otherwise permitted or required by applicable law.

6.1 Shopify and Ecommerce Service Providers

Our ecommerce store is powered by Shopify.

Information may be processed through Shopify and related services as necessary to operate the Website, process transactions, provide ecommerce functionality, maintain security, and support our business operations.

6.2 Payment Providers

Payment and transaction information may be disclosed to or processed by payment processors, financial institutions, card networks, fraud-prevention providers, and other parties necessary to authorize, process, protect, refund, or otherwise manage a transaction.

6.3 Manufacturers and Fulfillment Partners

We may disclose information necessary to fulfill or support your order to:

  • Manufacturers
  • Distributors
  • Warehouses
  • Fulfillment partners
  • Shipping carriers
  • Freight carriers
  • Delivery providers
  • Product-support providers
  • Warranty administrators where applicable

Information shared may include your name, shipping address, telephone number, email address, order information, product information, delivery information, and other information reasonably necessary to fulfill or support the transaction.

We do not provide these parties with more customer information than reasonably necessary for the applicable business purpose.

6.4 Other Service Providers

We may use third parties to assist with functions such as:

  • Website hosting and ecommerce functionality
  • Customer communications
  • Analytics and Website performance
  • Security and fraud prevention
  • Information technology
  • Order and shipment management
  • Customer support
  • Marketing, where applicable
  • Professional services

These providers may process information as necessary to perform services for Between Living and subject to applicable contractual, legal, or privacy requirements.

6.5 Business Transfers

If Between Living is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

6.6 Legal Requirements and Protection

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law
  • Respond to a valid subpoena, court order, or lawful governmental request
  • Protect the rights, property, or safety of Between Living, our customers, or others
  • Investigate fraud or unlawful activity
  • Enforce our agreements or policies
  • Establish, exercise, or defend legal claims

6.7 Sale of Personal Information

Between Living does not sell customer contact information.

We do not sell customer names, email addresses, telephone numbers, or shipping information to third parties for their independent use as customer lists.

Certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than their ordinary meaning. Where those laws apply, additional rights or disclosures may be available as described by applicable law or through privacy controls made available on our Website.

7. Cookies and Similar Technologies

Between Living, Shopify, and applicable service providers may use cookies and similar technologies to operate and improve the Website.

Depending on the technologies currently used, these may include:

Essential Technologies

These technologies may be necessary to:

  • Operate the Website
  • Maintain security
  • Remember shopping-cart contents
  • Enable checkout
  • Process transactions
  • Maintain sessions
  • Provide requested functionality

Functional Technologies

These may help remember preferences or improve Website functionality and convenience.

Analytics and Performance Technologies

Where used, these technologies may help us understand:

  • Website traffic
  • Page performance
  • Visitor interactions
  • Website functionality
  • How customers navigate and use the Website

Advertising or Marketing Technologies

Where used and permitted, certain technologies may support advertising, marketing measurement, or understanding the effectiveness of promotional activities.

The cookies and technologies used by the Website may change as our services and providers change.

You may be able to manage cookies through your browser settings or through consent or privacy controls made available on the Website.

Disabling certain cookies may affect Website functionality, shopping-cart features, checkout, or other portions of the Service.

For additional information about cookies and related technologies, please review our Cookie Policy, where applicable.

8. Data Security

Between Living takes reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include:

  • Secure website connections
  • Payment processing through established payment providers
  • Access controls
  • Ecommerce security measures provided through Shopify and applicable service providers
  • Reasonable limitations on access to personal information

Payment information is processed through Shopify and/or applicable payment providers rather than being directly stored as complete payment-card information on Between Living’s own Website servers.

However, no method of electronic transmission, processing, or storage can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of any account credentials and for using reasonable care when communicating sensitive information electronically.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.

Retention periods may depend on factors including:

  • The nature of the information
  • The purposes for which it was collected
  • Order and transaction requirements
  • Customer-support needs
  • Manufacturer or warranty matters
  • Fraud prevention and security
  • Tax and accounting obligations
  • Recordkeeping requirements
  • Dispute resolution
  • Enforcement of agreements
  • Legal or regulatory obligations

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our business practices.

10. Your Privacy Rights and Choices

Depending on where you reside and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

  • Request access to certain personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Request information about how personal information is processed
  • Request a copy or portability of certain information
  • Restrict or object to certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Exercise applicable rights relating to certain advertising or data-sharing practices
  • Appeal or submit a complaint where applicable law provides such a right

These rights are not absolute and may be subject to exceptions under applicable law.

For example, we may need to retain certain information to complete a transaction, maintain legally required records, prevent fraud, resolve disputes, comply with tax obligations, or establish or defend legal claims.

How to Submit a Privacy Request

To submit a privacy-related request, contact:

support@betweenliving.com

Please provide sufficient information for us to understand and process your request.

We may need to verify your identity before fulfilling certain requests in order to protect personal information from unauthorized access or disclosure.

Where permitted by applicable law, an authorized agent may submit certain requests on your behalf, subject to appropriate verification.

We will respond to valid requests within the timeframe required by applicable law.

Marketing Choices

You may unsubscribe from promotional emails using the unsubscribe link provided in applicable communications.

Opting out of marketing does not prevent us from sending necessary transactional or service-related communications concerning an order, payment, delivery, return, warranty matter, security issue, or other existing customer relationship.

Cookie Choices

You may manage certain cookies through your browser or through privacy or consent controls made available on the Website, where applicable.

11. Children’s Privacy

The Between Living Service is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that personal information from a child under 13 has been collected in circumstances requiring parental consent and without the necessary authorization, we will take reasonable steps to delete or otherwise appropriately address the information.

If you believe a child has provided personal information to Between Living inappropriately, please contact us at support@betweenliving.com.

12. International Data Processing and Transfers

Between Living operates in the United States, but Shopify and other service providers supporting our Website and business operations may operate or process information in multiple jurisdictions.

As a result, personal information may be processed or stored in the United States or in other jurisdictions where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws where you reside.

Where applicable law requires specific safeguards or protections for international transfers or processing, information will be handled subject to applicable legal requirements and the arrangements of the relevant service providers.

13. Links to Other Websites and Third-Party Services

Our Website may contain links to manufacturers, service providers, informational resources, social media platforms, or other third-party websites and services.

When you follow a link to a third-party website, that third party’s privacy practices and terms may apply.

Between Living does not control and is not responsible for the privacy practices, security, content, or policies of independent third-party websites or services.

We encourage you to review the privacy policies and terms of third-party services before providing personal information to them.

14. Business Transfers and Organizational Changes

If Between Living undergoes or considers a merger, acquisition, restructuring, financing, reorganization, sale of assets, change of control, or similar business transaction, information may be disclosed to relevant professional advisers, counterparties, or successors where reasonably necessary for the transaction and permitted by applicable law.

Any personal information transferred as part of such a transaction will remain subject to applicable privacy requirements.

15. Legal Compliance and Protection

We may collect, retain, use, or disclose information where reasonably necessary to:

  • Comply with applicable laws and regulations
  • Respond to valid legal process
  • Comply with lawful governmental requests
  • Maintain required business and transaction records
  • Detect, investigate, or prevent fraud or security incidents
  • Protect the rights, property, or safety of Between Living, customers, or others
  • Enforce our Terms of Service and other agreements
  • Establish, exercise, or defend legal claims

Nothing in this Privacy Policy requires Between Living to delete or disclose information where doing so would conflict with applicable legal obligations or permitted legal exceptions.

16. Changes to This Privacy Policy

Between Living may update this Privacy Policy periodically to reflect changes in our Website, business practices, service providers, technologies, legal requirements, or other operational needs.

Changes become effective when the revised Privacy Policy is published on our Website unless otherwise required by applicable law.

The Last Updated date at the top of this Privacy Policy identifies the most recent revision.

Where applicable law requires additional notice or consent for a material change, we will provide such notice or obtain such consent as required.

17. Relationship to Other Between Living Policies

This Privacy Policy should be read together with our applicable:

  • Terms of Service
  • Shipping Policy
  • Return & Refund Policy
  • Billing Terms & Conditions
  • Cookie Policy
  • Other applicable Website terms or notices

Where another policy specifically governs a matter outside the scope of privacy and personal-information processing, that more specific policy governs that subject.

18. Contact Us

If you have questions about this Privacy Policy, how Between Living handles personal information, or a privacy request, please contact us:

Between Living
8 The Green
Dover, Delaware 19901
United States

Email: support@betweenliving.com
Phone: +1 (844) 660-3690
Website: betweenliving.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

For privacy-related requests, please include enough information for us to identify the nature of your request. We may request additional information where reasonably necessary to verify your identity or protect personal information from unauthorized disclosure.

Thank you for trusting Between Living. We are committed to treating the information entrusted to us with care, transparency, and respect.