Shipping policy
Effective Date: January 17, 2026
Last Updated: January 17, 2026
1. Introduction
At Between Living (“we,” “us,” or “our”), we are committed to providing a seamless, transparent, and reliable shipping experience. This Shipping Policy outlines how orders placed through https://www.betweenliving.com are processed, shipped, and delivered.
2. Shipping Destinations
Current Shipping Locations
We currently ship to:
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United States
Future Expansion
We are actively working to expand our shipping destinations. Please check back periodically for updates as additional regions become available.
3. Shipping Costs
Domestic Shipping (United States)
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Standard Shipping: Free on all orders
No Hidden Fees
All shipping costs are clearly displayed at checkout. There are no hidden handling or processing fees.
4. Order Processing Time
Processing Time
Orders are processed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
Order Cut-Off Time
Orders placed before 5:00 PM Eastern Time (EST) will begin processing the same business day.
Weekend and Holiday Orders
Orders placed on weekends or holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping (United States)
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Standard Shipping: Estimated delivery within 3–5 business days after shipment
Delivery Notes
Delivery times are estimates and may vary due to circumstances beyond our control, including weather conditions, carrier delays, or logistical disruptions.
6. Shipping Methods and Carriers
Carriers We Use
We partner with trusted carriers to ensure safe and timely delivery, including but not limited to:
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USPS
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UPS
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FedEx
For larger or freight shipments, we may use reputable LTL carriers such as FedEx Freight, Old Dominion, XPO Logistics, or Estes Express.
Tracking & Insurance
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All shipments include tracking information
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Orders are insured against loss or damage during transit
Tracking details are emailed once your order ships.
7. Order Tracking
Tracking Information Provided
Once your order ships, you will receive an email containing:
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Tracking number
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Carrier name
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Tracking link
How to Track Your Order
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Visit the carrier’s website using your tracking link
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Or contact us directly for assistance
Need Help?
If you experience issues tracking your order, contact us at support@betweenliving.com.
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery:
If your order is delayed beyond the estimated timeframe, please contact us at support@betweenliving.com or call +1 (844) 660-3690.
Lost Packages:
If tracking shows “delivered” but you have not received your package:
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Verify your shipping address
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Check with neighbors or building management
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Contact us for assistance
8.2 Damaged Packages
If your order arrives damaged:
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Take clear photos of the damaged packaging and items
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Contact us within 7 days of delivery at support@betweenliving.com
We will assess the situation and arrange a replacement or refund where appropriate.
9. Missing Items
If any items are missing from your order:
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Contact us within 7 days of delivery
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Include your order number and details of the missing item(s)
We will promptly investigate and resolve the issue.
10. Returns and Refunds
Returns
Returns are accepted within 30 days of receiving your order.
Return Conditions
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Items must be unused, undamaged, and in original packaging
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Certain items may be non-returnable (e.g., customized or final-sale items)
Return Shipping Costs
Return shipping is covered by Between Living for eligible returns.
Refunds
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Refunds are processed within 14 days of receiving returned items
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Refunds are issued to the original payment method
For full details, please refer to our Return and Refund Policy.
11. Incorrect Address
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Returned Packages
If a package is returned due to an incorrect or incomplete address:
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We will contact you to arrange reshipment
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Additional shipping charges may apply
12. Contact Information
For any shipping-related questions or concerns, please contact us:
Between Living
8 The Green #23982
Dover, Delaware 19901
United States
📧 Email: support@betweenliving.com
📞 Phone: +1 (844) 660-3690
🕒 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
13. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time. Changes take effect immediately upon posting to our website. We encourage customers to review this policy periodically.
Thank you for shopping with Between Living.
We appreciate your trust and are honored to support your space between living 🤍