Billing Terms and Conditions
Effective Date: January 17, 2026
Last Updated: September 14, 2026
1. Introduction
These Billing Terms & Conditions (“Terms”) govern payment obligations, billing practices, and related transactions between Between Living (“Between Living,” “Company,” “we,” “us,” or “our”) and you (“Customer,” “you,” or “your”).
These Terms apply to purchases made through betweenliving.com (“Website”).
By placing an order through Between Living, you acknowledge that you have had the opportunity to review and agree to these Billing Terms & Conditions together with our applicable Terms of Service, Return & Refund Policy, Shipping Policy, and any product-specific or manufacturer-specific terms made available before purchase.
2. Payment Terms
2.1 Pricing
Currency: Unless otherwise expressly stated, prices displayed on Between Living are listed in U.S. Dollars (USD).
Product Pricing: The price displayed for a product at the time an order is submitted is the applicable product price for that transaction, subject to these Terms and any correction permitted for pricing, technical, or listing errors.
Price Changes: Product prices, promotions, discounts, and offers may change from time to time without prior notice. Changes to advertised prices do not retroactively alter the price of an order already validly completed, except where a pricing, listing, technical, or other material error requires correction as described in these Terms or our Terms of Service.
Taxes & Fees: Applicable taxes, shipping charges, delivery charges, and other amounts collected by Between Living will be displayed at checkout where reasonably determinable and applicable.
Certain additional carrier, freight, manufacturer, delivery, storage, redelivery, address-change, special-access, or customer-requested service charges may arise after purchase where the circumstances giving rise to those charges could not reasonably be determined at checkout. Such charges are governed by our Shipping Policy and any applicable product-specific or manufacturer-specific terms.
2.2 Accepted Payment Methods
Between Living accepts payment methods made available through our checkout.
Depending on availability, these may include:
Credit & Debit Cards
- Visa
- Mastercard
- American Express
- Discover
- Other supported card networks displayed at checkout
Express Checkout Options
- Apple Pay
- Google Pay
- Shop Pay
-
PayPal, where displayed
-
Other supported payment options displayed at checkout
Payment-method availability may vary based on device, browser, transaction, payment provider, location, or other eligibility requirements.
The payment methods displayed and available at checkout at the time of purchase govern the payment options available for that transaction.
Payments are processed through Shopify and/or supported third-party payment providers.
2.3 Payment Authorization and Due Date
Unless otherwise expressly stated, payment for a one-time purchase is due at checkout.
By submitting an order, you authorize the applicable payment provider to charge the payment method selected at checkout for the amount shown in the order, including applicable product charges, taxes, shipping charges, and other amounts disclosed at checkout.
An order may be subject to payment authorization, fraud screening, availability verification, manufacturer confirmation, or other order-review procedures before fulfillment.
A payment authorization, order number, or automated order confirmation does not necessarily constitute final acceptance of an order where further review is reasonably required.
Between Living reserves the right, consistent with applicable law and our Terms of Service, to contact you regarding payment verification or an issue affecting an order.
3. Invoicing and Order Confirmation
3.1 Order Confirmation
After an order is submitted, an electronic order confirmation will generally be sent to the email address provided during checkout.
The confirmation may include information such as:
- Order number
- Products purchased
- Amount paid or authorized
- Applicable taxes
- Applicable shipping charges
- Billing information
- Shipping information
- Other transaction details
3.2 Invoices and Receipts
Invoices, receipts, order confirmations, or other transaction records may be provided electronically.
Where an additional or formal invoice is required, please contact support@betweenliving.com.
3.3 Customer Responsibility
You are responsible for providing accurate and current billing, payment, contact, and shipping information.
Please review your information carefully before submitting an order.
If you discover an error after placing an order, contact Between Living as soon as possible. We cannot guarantee that information can be changed after an order has entered processing, manufacturer fulfillment, production, or shipment.
4. Billing Disputes and Unauthorized Charges
If you believe a Between Living transaction contains a billing error or you identify a suspected unauthorized charge associated with a Between Living purchase, please contact us promptly after discovering the issue.
You may contact us at support@betweenliving.com or +1 (844) 660-3690.
Please provide, where available:
- Your order or invoice number
- Your name and contact information
- The transaction or amount in question
- A description of the suspected error
- Any relevant supporting information
We will review the information reasonably available to us and work to address verified billing errors appropriately.
Nothing in these Terms is intended to limit any dispute, chargeback, or other payment rights that cannot lawfully be limited under applicable law or the rules of your payment provider or card issuer.
Customers are encouraged to contact Between Living promptly regarding billing concerns so that we have an opportunity to investigate and assist.
5. Refunds and Credits
5.1 Return & Refund Policy
Returns, refunds, cancellations, credits, restocking fees, return shipping costs, and related matters are governed by our Return & Refund Policy together with any applicable product-specific or manufacturer-specific terms.
Because Between Living works with multiple manufacturers and sells products ranging from smaller accessories to furniture, saunas, hot tubs, cold plunges, outdoor structures, specialty products, made-to-order goods, and freight-delivered products, return and refund conditions are not necessarily identical for every product.
5.2 Refund Processing
Approved refunds are generally issued to the original payment method used for the purchase unless otherwise required by law or expressly agreed.
Between Living will initiate an approved refund after any applicable return, inspection, manufacturer confirmation, carrier claim, or other required process has been completed.
Once a refund has been issued by Between Living, additional processing time may be required by your bank, card issuer, payment provider, or financial institution before the funds appear in your account.
5.3 Refund Deductions
Where permitted under the applicable Return & Refund Policy or product-specific or manufacturer-specific terms, refunds may be subject to applicable deductions including:
- Restocking fees
- Return shipping or freight costs
- Cancellation or order-change fees
- Manufacturer-imposed return charges
- Missing parts or components
- Damage not caused by Between Living, the manufacturer, fulfillment partner, or carrier
- Other applicable and authorized deductions
Eligible customer-initiated returns may be subject to restocking fees and customer-responsible return shipping or freight costs as described in our Return & Refund Policy and applicable product or manufacturer terms.
6. Taxes
6.1 Applicable Taxes
Between Living will calculate, collect, and remit applicable transaction taxes where required by law and according to the information available at the time of purchase.
Applicable taxes collected by Between Living will generally be shown during checkout.
Tax treatment may depend on factors including the product, shipping destination, applicable jurisdiction, and current tax requirements.
6.2 Other Governmental Charges
Where legally applicable, a customer may be responsible for taxes, duties, assessments, or other governmental charges that are not collected by Between Living at checkout.
Between Living currently ships within the United States. If our shipping destinations change in the future, additional tax, duty, customs, or import requirements may apply to eligible destinations.
6.3 Tax-Exempt Purchases
Customers claiming an applicable tax exemption should contact Between Living and provide valid exemption documentation before completing the applicable purchase, where required.
Approval of tax-exempt status is subject to verification and applicable law.
Between Living cannot guarantee that taxes already collected on a completed transaction can be removed or refunded outside the procedures permitted by our payment, tax, and accounting systems and applicable law.
7. Billing and Pricing Errors
7.1 Billing Errors
If a verified billing error occurs, Between Living will take reasonable steps to correct it.
Verified overcharges attributable to Between Living will be appropriately refunded or credited.
7.2 Pricing, Listing and Technical Errors
We make reasonable efforts to provide accurate product, pricing, promotional, and checkout information. However, errors may occasionally occur.
Examples may include:
- Incorrect product prices
- Incorrect discounts
- Duplicate charges
- Technical or system errors
- Incorrect shipping charges
- Incorrect tax calculations
- Typographical or listing errors
If a material pricing, billing, or technical error is identified, Between Living may take reasonable corrective action consistent with applicable law.
Depending on the circumstances, this may include contacting the customer, correcting the error, issuing an appropriate refund or credit, requesting payment of a verified outstanding amount, or cancelling and refunding an affected order where appropriate.
Between Living will not knowingly charge a customer an undisclosed higher product price after a valid order has been completed without communicating the issue and available resolution.
7.3 Undercharges
If an undercharge results from an agreed additional service, approved order modification, verified billing error, or other legitimate outstanding amount, Between Living may contact the customer regarding the balance and, where appropriate, issue an invoice or other payment request.
8. Payment Security
8.1 Payment Processing
Payments made through Between Living are processed using Shopify and/or supported third-party payment providers.
Payment information is handled through the applicable secure payment infrastructure used to process the transaction.
8.2 Card Information
Between Living does not directly store complete payment-card information on our own Website servers.
Payment-card information is processed through the applicable payment provider according to its systems, security practices, and requirements.
8.3 Website Security
Between Living uses secure website connections and commercially appropriate measures intended to protect information transmitted through the Website.
However, no method of electronic transmission or storage can be guaranteed to be completely secure in every circumstance.
For more information about how personal information is collected, used, and handled, please review our Privacy Policy.
9. Order Verification, Fraud Prevention and Payment Failure
Between Living and its payment providers may use reasonable verification and fraud-prevention measures in connection with transactions.
An order may be delayed, reviewed, declined, or cancelled where reasonably necessary because of:
- Failed payment authorization
- Suspected fraud or unauthorized activity
- Material discrepancies in billing or payment information
- Payment-provider restrictions
- Inability to verify information reasonably required to process the transaction
- A material pricing or technical error
- Other legitimate payment or order-processing concerns
We may contact the customer for additional information where reasonably necessary to verify or process an order.
Between Living will never ask you to send your complete credit-card number or card security code by ordinary email.
10. Changes to Billing Terms
Between Living may update these Billing Terms & Conditions periodically to reflect changes in our payment methods, billing practices, Website, legal requirements, or business operations.
Changes become effective when the revised Terms are published on our Website unless otherwise required by applicable law.
The Last Updated date at the top of these Terms identifies the most recent revision.
Changes to these Terms do not retroactively alter completed transactions except where required by law or where correction of an error or other circumstance is permitted under the terms applicable to the transaction.
Continued use of the Website after updated Terms are published constitutes acceptance of the Terms applicable to subsequent use and purchases, to the extent permitted by law.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Between Living will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from billing or payment processing matters, except where such liability cannot lawfully be excluded or limited.
Between Living is not responsible for delays caused solely by a customer’s bank, card issuer, payment provider, or other third-party financial institution after Between Living has properly submitted an authorized payment, refund, or transaction instruction.
Nothing in these Billing Terms & Conditions excludes or limits liability, rights, or remedies that cannot lawfully be excluded or limited.
Any broader limitations of liability applicable to use of the Website or purchases through Between Living are addressed in our Terms of Service.
12. Governing Law
To the extent permitted by applicable law, these Billing Terms & Conditions are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.
Any dispute concerning these Billing Terms & Conditions will be handled in accordance with applicable law and any applicable dispute-resolution or governing-law provisions contained in our Terms of Service.
Nothing in this section is intended to deprive a consumer of protections or rights that cannot lawfully be waived or restricted.
13. Contact Information
For billing, payment, invoice, or transaction questions, please contact:
Between Living
8 The Green
Dover, Delaware 19901
United States
Email: support@betweenliving.com
Phone: +1 (844) 660-3690
Website: betweenliving.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
If you believe a billing error has occurred, please include your order number and sufficient information for us to investigate the transaction.
14. Relationship to Other Between Living Policies
These Billing Terms & Conditions should be read together with our applicable:
- Terms of Service
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
- Cancellation Policy
- Applicable product-specific or manufacturer-specific terms
Where another Between Living policy specifically governs a matter such as shipping, returns, cancellations, manufacturer warranties, or product-specific fulfillment requirements, that more specific policy or applicable product-specific term will govern that subject.
15. Entire Agreement Regarding Billing
These Billing Terms & Conditions, together with the applicable provisions of our Terms of Service and other policies incorporated by reference, constitute the terms governing billing and payment matters associated with purchases through Between Living.
If a provision of these Billing Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.
Acknowledgment
By purchasing products through Between Living, you acknowledge that you have had the opportunity to review these Billing Terms & Conditions and the applicable policies and product-specific terms associated with your purchase.