Disclaimer Policy
Effective Date: January 17, 2026
Last Updated: August 30, 2026
1. Introduction
The information provided by Between Living (“Between Living,” “we,” “us,” or “our”) through betweenliving.com and its associated webpages and services (collectively, the “Site”) is provided for general informational, educational, product-selection, and ecommerce purposes.
We make reasonable efforts to provide accurate, useful, and current information. However, information concerning products, specifications, dimensions, materials, installation requirements, electrical requirements, availability, lead times, manufacturer recommendations, warranties, pricing, and other product details may originate from manufacturers, distributors, service providers, or other third-party sources and may change over time.
Accordingly, except where expressly stated or required by applicable law, Between Living does not guarantee that every piece of information available on the Site will at all times be error-free, complete, current, or suitable for every individual circumstance.
Nothing in this Disclaimer Policy is intended to eliminate or restrict any consumer right, warranty, remedy, or liability that cannot lawfully be excluded or limited.
2. No Professional Advice
Information provided through Between Living is intended to help customers understand products and make informed purchasing decisions. It does not replace advice from appropriately qualified professionals where professional judgment is required.
2.1 No Legal Advice
Information on the Site relating to laws, regulations, permits, codes, warranties, policies, contracts, or similar matters is provided for general informational purposes only.
It is not legal advice and should not be relied upon as a substitute for advice from a qualified legal professional.
Laws, building codes, permitting requirements, zoning restrictions, installation requirements, and other legal obligations may vary by jurisdiction.
Customers are responsible for determining the requirements applicable to their property, installation, or intended use.
2.2 No Financial, Tax or Accounting Advice
Pricing, financing, operating-cost estimates, energy-use information, savings estimates, tax-related information, or similar financial information provided through the Site is for general informational purposes only.
Between Living does not provide financial, investment, accounting, or tax advice.
Customers should consult an appropriately qualified professional regarding financial, tax, accounting, rebate, credit, or investment decisions applicable to their circumstances.
2.3 No Medical or Health Advice
Between Living offers products associated with wellness, relaxation, recovery, heat exposure, steam, hydrotherapy, cold exposure, outdoor living, and related environments.
Information concerning these subjects is provided for general educational and product-information purposes only.
Between Living does not provide medical advice, diagnosis, treatment, or individualized healthcare recommendations.
Nothing on the Site is intended to diagnose, treat, cure, or prevent any disease, illness, injury, or medical condition.
Individual responses to heat, cold, steam, hydrotherapy, and other wellness practices may vary.
Before beginning or materially changing a wellness practice, particularly one involving saunas, steam rooms, hot tubs, cold plunges, significant temperature exposure, or similar systems, customers should consult an appropriately qualified healthcare professional where there is any medical condition, pregnancy, medication use, mobility limitation, cardiovascular concern, sensitivity to heat or cold, or other health consideration.
If you experience concerning symptoms while using a wellness product, discontinue use and seek appropriate medical attention.
3. Product Information and Manufacturer Specifications
Between Living works with multiple manufacturers and offers products with different specifications, configurations, installation requirements, warranties, availability, and intended uses.
Product information displayed on the Site may be supplied by manufacturers, distributors, or other authorized sources.
This may include:
- Dimensions
- Weight
- Materials
- Capacity
- Electrical requirements
- Plumbing requirements
- Heating specifications
- Performance information
- Product features
- Compatibility information
- Installation recommendations
- Care and maintenance information
- Warranty information
- Product imagery
- Lead-time estimates
- Shipping or freight information
Manufacturers may revise products, components, finishes, specifications, documentation, or packaging without prior notice.
Between Living makes reasonable efforts to keep product information current, but manufacturer documentation and the specifications applicable to the product actually supplied may control where a discrepancy exists.
Customers should review applicable manufacturer documentation and product-specific information before installation or use.
If a particular measurement, electrical specification, compatibility requirement, installation condition, or other technical characteristic is critical to your purchase, please contact Between Living before ordering so that the available information can be reviewed.
4. Installation, Electrical, Plumbing and Site Requirements
Certain products sold through Between Living may require professional installation, electrical work, plumbing, structural preparation, ventilation, drainage, site preparation, permitting, or other specialized services.
Information we provide about installation requirements is intended as general product guidance and does not substitute for an evaluation of your actual property or installation site.
Unless expressly stated otherwise, Between Living does not represent itself as your electrician, plumber, engineer, architect, general contractor, code official, medical professional, or other licensed professional.
Customers are responsible for ensuring that:
- The selected product is appropriate for the intended site
- Required clearances and structural conditions are satisfied
- Electrical supply is appropriate
- Plumbing and drainage are suitable where required
- Installation complies with applicable laws, permits, codes, and manufacturer instructions
- Qualified or licensed professionals are used where required or appropriate
Electrical, plumbing, structural, and installation requirements should be confirmed before installation and, where material to product selection, before purchase.
Improper installation, modification, maintenance, or use may affect product performance, safety, warranty coverage, or eligibility for remedies.
5. Product Use and Safety
Customers should use products in accordance with applicable manufacturer instructions, warnings, manuals, specifications, and safety recommendations.
Do not disregard manufacturer safety instructions based on general information appearing elsewhere on the Site.
Some products may involve inherent risks when improperly installed or used, including products involving:
- Electricity
- Water
- Heat
- Steam
- Fire
- Gas or fuel
- Cold exposure
- Heavy components
- Outdoor structures
- Moving or mechanical components
Customers should exercise appropriate care and ensure that products are used only for their intended purpose.
Where manufacturer instructions identify specific safety limitations, operating conditions, maintenance requirements, supervision requirements, or prohibited uses, those instructions should be followed.
6. External Links and Third-Party Information
The Site may contain links to manufacturer websites, manuals, warranty documents, installers, service providers, informational resources, social-media platforms, or other third-party websites or services.
These links may be provided for convenience, reference, product support, or additional information.
Between Living does not control independent third-party websites and cannot guarantee their continuing:
- Availability
- Accuracy
- Security
- Content
- Privacy practices
- Terms
- Services
The inclusion of a third-party link does not necessarily constitute an endorsement of every statement, product, service, policy, or practice of that third party.
Third-party websites are governed by their own terms and privacy policies.
7. Independent Contractors, Installers and Service Providers
Between Living may provide information about, coordinate with, refer customers to, or otherwise facilitate communication with third-party installers, builders, delivery providers, technicians, contractors, or other service providers.
Unless expressly stated otherwise, such providers are independent third parties and are not employees or agents of Between Living.
Where a customer separately contracts with an independent service provider, the applicable service relationship, scope of work, pricing, licensing, insurance, scheduling, workmanship, and performance obligations are generally governed by the customer’s agreement with that provider.
Customers should independently confirm qualifications, licensing, insurance, scope of work, and suitability where appropriate.
Nothing in this section limits responsibility that Between Living may have where Between Living itself expressly contracts to provide a specific service.
8. Testimonials, Reviews and Customer Experiences
The Site may contain customer reviews, testimonials, photographs, statements, ratings, or descriptions of individual experiences.
Such content reflects the experience or opinion of the individual providing it.
Individual results and experiences may vary.
A testimonial or review does not constitute a guarantee that another customer will experience identical results, performance, comfort, wellness effects, installation outcomes, or satisfaction.
Where reviews or other user-generated content are submitted through or displayed on the Site, the opinions expressed belong to the applicable contributor and do not necessarily represent the views of Between Living.
Between Living may moderate user-submitted content in accordance with applicable policies and law.
9. Product Images, Colors and Appearance
We make reasonable efforts to display products accurately.
However, product appearance may vary because of factors such as:
- Screen and display settings
- Lighting
- Photography
- Natural material variation
- Wood grain
- Stone or surface variation
- Manufacturing changes
- Finish batches
- Product revisions
- Optional accessories or staging shown in imagery
Images may occasionally show accessories, surroundings, landscaping, furnishings, installation examples, or other items that are not included with the product unless expressly stated.
Customers should rely on the written product description, included-components information, available specifications, and applicable manufacturer documentation when determining what is included with a purchase.
10. Availability, Lead Times and Estimates
Product availability, production times, build dates, shipment dates, transit times, delivery dates, and similar timelines shown or communicated by Between Living are estimates unless expressly confirmed otherwise.
Many products are manufactured, prepared, or shipped by third-party manufacturers and fulfillment partners.
Delays may occur because of circumstances including:
- Production schedules
- Inventory changes
- Supplier delays
- Carrier delays
- Freight scheduling
- Weather
- Remote delivery locations
- Customer availability
- Access restrictions
- Customs or governmental requirements where applicable
- Events outside reasonable control
Shipping and delivery matters are governed more specifically by our Shipping Policy and any applicable product-specific or manufacturer-specific terms.
11. Warranty Information
Manufacturer warranties vary by product, manufacturer, component, intended use, and other applicable conditions.
Unless expressly stated otherwise, warranties associated with products sold by Between Living are manufacturer warranties, and the applicable manufacturer’s warranty documentation controls the scope, duration, exclusions, procedures, and remedies available under that warranty.
Between Living may assist customers in communicating with manufacturers regarding warranty matters where appropriate.
However, Between Living does not independently expand, modify, or guarantee a manufacturer’s warranty beyond rights or obligations expressly provided by Between Living or required by applicable law.
Nothing in this Disclaimer Policy limits any warranty or consumer right that cannot lawfully be excluded.
12. Errors, Omissions and Corrections
Between Living makes reasonable efforts to maintain accurate Site content, but typographical, technical, pricing, specification, availability, compatibility, or other errors may occasionally occur.
If we identify an error, we may correct or update the applicable information.
Product pricing and billing errors are addressed more specifically in our Billing Terms & Conditions and Terms of Service.
We reserve the right to update Site content where reasonably necessary, subject to applicable law and the terms governing existing transactions.
13. Intellectual Property and Third-Party Materials
Content appearing on the Site may include material owned by Between Living, manufacturers, licensors, service providers, or other third parties.
Between Living respects intellectual-property rights and seeks to use manufacturer photography, logos, product information, manuals, documentation, and other materials under applicable permissions, licenses, supplier relationships, legal rights, or other lawful bases.
Nothing in this Disclaimer Policy should be interpreted as a blanket claim that unauthorized copyrighted material appearing on the Site automatically qualifies as “fair use.”
If you believe content appearing on the Site infringes your intellectual-property rights, please contact us at support@betweenliving.com with sufficient information for us to review the matter.
Nothing on the Site grants users a license to reproduce, distribute, modify, or commercially exploit protected content except where expressly permitted by the applicable rights holder or applicable law.
14. No Guarantee of Particular Results
Between Living does not guarantee that purchasing or using a product will produce a particular:
- Health outcome
- Wellness outcome
- Recovery outcome
- Energy saving
- Financial saving
- Property-value increase
- Performance improvement
- Lifestyle result
- Installation result
Product performance and customer experience can depend on numerous factors outside Between Living’s control, including installation, environment, maintenance, individual use, site conditions, climate, utilities, product configuration, and compliance with manufacturer instructions.
Any performance figure, example, testimonial, estimate, comparison, or educational statement should be understood in its appropriate context rather than as a guarantee of individualized results.
15. Website Availability and Information Disclaimer
The Site and its informational content are provided on an “AS IS” and “AS AVAILABLE” basis to the extent permitted by applicable law.
Between Living does not guarantee uninterrupted access to the Site or that every Website feature will always be available or free from technical errors.
We may modify, update, correct, suspend, or remove Website content or functionality where reasonably necessary.
This provision does not alter obligations associated with products already purchased or rights that customers may have under applicable law or our other policies.
16. Limitation Regarding Reliance on Information
Customers are responsible for evaluating information relevant to their particular circumstances and obtaining professional advice where reasonably necessary.
To the maximum extent permitted by applicable law, Between Living will not be responsible for losses arising solely from unreasonable reliance on general informational content where professional evaluation, manufacturer instructions, or site-specific assessment was required.
Nothing in this section excludes or limits liability that cannot lawfully be excluded or restricted.
Any broader limitations of liability applicable to purchases or use of the Site are addressed in our Terms of Service.
17. Relationship to Other Between Living Policies
This Disclaimer Policy should be read together with our applicable:
- Terms of Service
- Privacy Policy
- Cookie Policy
- Shipping Policy
- Return & Refund Policy
- Cancellation Policy
- Billing Terms & Conditions
- Manufacturer-specific or product-specific terms and documentation
Where another policy or product-specific term more specifically governs a particular issue, that more specific provision applies to that subject.
18. Changes to This Disclaimer Policy
Between Living may update this Disclaimer Policy periodically to reflect changes in our products, Website, manufacturers, services, business practices, or applicable requirements.
Changes become effective when the revised Disclaimer Policy is published on the Site unless otherwise required by applicable law.
The Last Updated date at the top of this Policy identifies the most recent revision.
19. Contact Us
If you have questions about this Disclaimer Policy, please contact:
Between Living
8 The Green
Dover, Delaware 19901
United States
Email: support@betweenliving.com
Phone: +1 (844) 660-3690
Website: betweenliving.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Thank you for choosing Between Living. Our aim is to provide clear information that helps you make informed decisions while recognizing that professional, manufacturer, and site-specific guidance may sometimes be necessary.