Questions, answered clearly.

Shipping and delivery timelines vary depending on the product, manufacturer, fulfillment method, availability, and delivery location.

Processing or production time is separate from carrier transit time. Some in-stock standard parcel products may ship sooner.

Made-to-order, specialty, oversized, freight, customized, or manufacturer-direct products may require longer production or processing periods, commonly approximately 2–9 weeks, with certain products requiring up to approximately 12 weeks.

Freight deliveries may also require a delivery appointment, specialized carrier coordination, or additional delivery arrangements.

Where a product or manufacturer has a more specific estimated lead time, processing period, transit estimate, or delivery requirement, that product-specific or manufacturer-specific information applies and should be reviewed before purchase.

Delivery dates and timelines are estimates unless expressly confirmed otherwise. Weather, carrier disruptions, manufacturer production schedules, remote delivery locations, freight coordination, product availability, and other circumstances outside our reasonable control may affect delivery.

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Between Living accepts the payment methods displayed as available during checkout.

Payments are processed through Shopify and/or applicable established third-party payment providers. The payment methods displayed during checkout are the authoritative options available for your transaction.

Between Living's general return window is 30 days from delivery for eligible new products.

To be eligible for a customer-initiated return, the product must generally be new, unused, and in the condition required under our Return & Refund Policy. Original packaging, components, accessories, documentation, and prior return authorization may also be required.

For eligible customer-initiated returns:

• The customer is generally responsible for return shipping or freight arrangements and associated costs.
• A 20% restocking fee generally applies.
• Approved refunds are issued to the original payment method.
• Refund processing may take up to 10 business days after the returned product has been received, inspected, and approved.

Some products and manufacturers have different or more restrictive return requirements. Manufacturer-specific or product-specific terms may apply to made-to-order, customized, configured, installed, used, opened, specialty, final-sale, freight-delivered, or otherwise restricted products.

Where manufacturer-specific or product-specific return terms apply, those terms may supersede the general return conditions described above.

Between Living does not operate a general exchange program. Where appropriate, an eligible return and separate new purchase may be required instead.

If the return conditions applicable to a particular product are unclear, please contact us before placing your order.

View Return & Refund Policy →

Please contact Between Living as soon as possible if you need to request a cancellation.

Cancellation eligibility depends on the status of the order and the applicable manufacturer or product terms.

Some orders may become non-cancellable or subject to cancellation or order-change fees once processing, production, customization, procurement, or manufacturer fulfillment has begun, even if the product has not physically shipped.

Made-to-order, custom, configured, specialty, or manufacturer-processed products may have stricter cancellation requirements.

Once an order has shipped, it generally cannot be cancelled. If eligible, the customer may instead request a return under the applicable Return & Refund Policy.

Submitting a cancellation request does not guarantee that an order can be cancelled.

View Cancellation Policy →

Please inspect your shipment as soon as reasonably possible after delivery.

If damage is visible:

• Take clear photographs of the product and packaging.
• Retain the packaging, labels, and shipping documentation.
• For freight shipments, note visible or suspected damage on the delivery receipt or Bill of Lading where applicable.
• Contact Between Living promptly.

Some manufacturers and carriers have specific reporting or claim periods, so prompt documentation is important.

Depending on the circumstances, resolution may involve a freight claim, replacement parts, repair, replacement, manufacturer support, refund, or another appropriate remedy.

Many products sold through Between Living include or may include warranty coverage provided by the applicable manufacturer.

Warranty coverage, duration, exclusions, requirements, and available remedies vary by manufacturer and product.

If a product appears defective or does not operate as expected, please contact us before independently returning, repairing, modifying, or disposing of it.

Depending on the applicable warranty and circumstances, support may include:

• Troubleshooting
• Technical assistance
• Replacement parts
• Repair
• Manufacturer review
• Product replacement
• Refund
• Another applicable remedy

A warranty claim is different from a return.

View Warranty Policy →

Yes. Between Living currently ships within the United States.

Shipping availability and delivery requirements may vary depending on the product, manufacturer, destination, freight requirements, and accessibility of the delivery location.

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Yes. Free standard shipping is available on most eligible U.S. orders of $200 or more.

For most eligible orders below $200, a $24.95 standard shipping charge applies.

Certain heavy, oversized, freight, specialty, remote-area, or manufacturer-specific products may have different shipping terms or additional charges.

Additional charges may also arise in certain circumstances involving special access, storage, redelivery, address changes, unsuccessful delivery attempts, or customer-requested delivery arrangements.

Applicable product-specific and manufacturer-specific shipping information should be reviewed before purchase.

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Yes.

Large products such as certain saunas, structures, furniture, wellness systems, and other oversized items may ship by freight rather than standard parcel delivery.

Depending on the shipment, freight delivery may involve:

• Delivery appointments
• Curbside or end-of-driveway delivery
• Large delivery vehicles
• Customer unloading responsibilities
• Location-access requirements
• Manufacturer-specific delivery procedures

Requirements vary considerably by product and manufacturer. Heavy-equipment or unloading requirements are not universal and depend on the particular shipment and manufacturer.

Please review the applicable product information and our Shipping Policy before ordering a freight-delivered product.

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