Return and Refund Policy

Effective Date: January 17, 2026
Last Updated: January 17, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Between Living website located at https://www.betweenliving.com (“Website”). By placing an order, you agree to the terms outlined in this policy.

2. Contact Information

For questions regarding returns, refunds, or exchanges, please contact our Customer Service team:

📧 Email: support@betweenliving.com
📞 Phone: +1 (844) 660-3690

Business Address:
Between Living
8 The Green #23982
Dover, Delaware 19901
United States

🕒 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

3. Return Eligibility

Customers in the United States may request a return within 30 days of receiving their order, subject to the conditions outlined below.

3.1 Conditions for Return

To be eligible for a return:

  • Unused and Undamaged: Items must be unused, undamaged, and in the same condition as received.

  • Original Packaging: Items must be returned in their original packaging, including all labels, tags, accessories, manuals, and free gifts.

  • Proof of Purchase: A receipt or order confirmation is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service at support@betweenliving.com or +1 (844) 660-3690 within 30 days of delivery.

  2. Provide your order number and the reason for the return.

If your return is approved, we will provide detailed return instructions and, where applicable, a Return Merchandise Authorization (RMA) number and a prepaid return shipping label.

4.2 Preparing Your Return

  • Securely package the item in its original packaging.

  • Include all required documentation provided in your return authorization email.

  • Attach the provided prepaid return shipping label to the outside of the package.

4.3 Shipping the Return

  • Shipping Method: A trackable courier service is required.

  • Return Window: Items must be shipped within 7 days of receiving return authorization.

5. Return Shipping Costs

  • Return shipping is covered by Between Living for eligible returns.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility: Items must be unused, undamaged, and in original packaging.

  • Timeframe: Return request must be made within 30 days of delivery.

  • Refund: A refund will be issued to the original payment method minus a 25% restocking fee.

6.2 Defective or Damaged Goods

  • Notification: Contact us within 48 hours of delivery.

  • Documentation: Photos or videos of the damage or defect are required.

  • Resolution: We will offer a replacement or a full refund, including return shipping.

6.3 Incorrect Product Received

  • Notification: Inform us immediately upon receipt.

  • Resolution: We will cover return shipping and ensure the correct item is sent at no additional cost.

6.4 Product Never Arrived

  • Notification: Contact us if your order does not arrive within the estimated delivery window.

  • Resolution: We will investigate with the carrier. If confirmed lost, you may choose a full refund or replacement.

6.5 Order Cancellation

  • Before Shipment: Orders may be canceled for a full refund if they have not yet shipped.

  • After Shipment: If already shipped, please follow the standard return process after delivery.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized products

  • Perishable goods

  • Intimate or sanitary items (unless unopened and unused)

  • Gift cards

  • Downloadable or digital products

8. Refunds

8.1 Refund Conditions

  • Refunds are issued only after returned items are received and inspected.

  • You will be notified via email regarding approval or rejection.

8.2 Refund Processing

  • Method: Refunds are issued to the original payment method.

  • Timeframe: Please allow up to 14 business days for the refund to appear, depending on your financial institution.

8.3 Partial Refunds

Partial refunds may apply in cases such as:

  • Items returned damaged or missing parts not due to our error

  • Returns made outside the stated return window

9. Exchanges

  • Eligibility: Exchanges are available for defective, damaged, or incorrect items.

  • Process: Contact support@betweenliving.com to request an exchange.

  • Shipping Costs: Exchange shipping is fully covered by Between Living.

10. Timelines Summary

  • Return Request Window: 30 days from delivery

  • Return Shipment Deadline: 7 days after authorization

  • Refund Processing: Within 14 business days after inspection

11. Legal Rights

This Return and Refund Policy does not limit or affect any statutory consumer rights provided under applicable law.

12. Questions and Support

For assistance, please contact:

📧 support@betweenliving.com
📞 +1 (844) 660-3690

By making a purchase on our Website, you agree to this Return & Refund Policy.

Between Living
8 The Green #23982
Dover, Delaware 19901
United States