Shipping Policy

Effective Date: January 17, 2026
Last Updated: September 12, 2026

1. Scope and Intent

This Shipping Policy applies to purchases made through the Between Living website located at betweenliving.com (“Website”).

Between Living works with multiple established manufacturers and fulfillment partners. Products may ship directly from a manufacturer, authorized warehouse, distribution facility, or other designated fulfillment location.

Because our catalog includes products ranging from smaller accessories and standard parcel shipments to furniture, sauna equipment, hot tubs, cold plunges, outdoor structures, specialty products, and made-to-order goods, shipping methods, processing times, production times, transit times, delivery requirements, and freight procedures may vary by product.

This Shipping Policy establishes Between Living’s general United States shipping framework. Product-specific and manufacturer-specific shipping and delivery terms may also apply.

IMPORTANT: Product-specific and manufacturer-specific processing, production, freight, delivery, and shipping terms apply where provided.

Where more specific shipping or delivery information is provided for a particular product or manufacturer, those more specific terms should be read together with this general Shipping Policy and will govern that product to the extent they differ from the general estimates below.

2. Shipping Destination

Between Living currently offers standard online ordering and shipping to eligible addresses within the United States.

Availability may vary based on:

  • Product
  • Manufacturer
  • Destination
  • Carrier coverage
  • Freight accessibility
  • Remote-area restrictions
  • Product dimensions or weight
  • Manufacturer distribution restrictions

Certain remote, rural, island, limited-access, or difficult-to-service destinations may require additional shipping arrangements or charges.

If an order cannot be delivered to the address provided under the shipping method selected at checkout, Between Living will contact the customer where appropriate.

3. General U.S. Shipping Cost

For products using Between Living’s general standard U.S. shipping rate:

  • Orders of $200 or more: Free standard shipping
  • Orders under $200: $24.95 standard shipping

These rates represent Between Living’s general standard shipping framework.

Certain products may have product-specific or manufacturer-specific shipping rates because of size, weight, freight requirements, special handling, destination, or other fulfillment requirements.

Any applicable shipping charge presented at checkout forms part of the order.

Where a product qualifies for a different shipping arrangement, the applicable product page, checkout, or manufacturer-specific terms may provide additional information.

4. General Processing and Handling Time

4.1 Standard Products

For products covered by Between Living’s general shipping framework, order handling and processing generally takes approximately:

1–7 business days

Handling time is the period between placement of the order and release of the product to the applicable carrier.

Handling and fulfillment generally take place Monday through Friday, excluding applicable holidays and non-operational days.

4.2 Order Cutoff Time

Between Living uses a general order cutoff time of:

2:00 PM Eastern Time

Orders placed after 2:00 PM Eastern Time may begin processing on the following business day.

The cutoff time does not mean that every order will ship on the day it is placed. Products remain subject to the applicable handling, availability, manufacturer, production, and fulfillment requirements.

4.3 Processing Is Not Transit Time

Processing or handling time is separate from carrier transit time.

A product described as processing within a certain number of business days has not necessarily been promised for delivery within that same period.

Once the product has been released to the carrier, the applicable transit period begins.

5. General Transit and Delivery Estimate

For products covered by Between Living’s general U.S. shipping framework, carrier transit generally takes approximately:

3–20 business days after the product has been released to the carrier.

When combined with the general 1–7 business-day handling period, customers should generally allow approximately:

4–27 business days from order placement to delivery

for products covered by the general shipping framework.

This 4–27 business-day estimate represents a general standard delivery range, not a guaranteed delivery date.

Actual timing may vary based on:

  • Product availability
  • Manufacturer processing
  • Warehouse location
  • Destination
  • Carrier
  • Parcel or freight service
  • Delivery appointment scheduling
  • Weather
  • Holidays
  • Remote-area service
  • Freight terminal scheduling
  • Access restrictions
  • Events outside the reasonable control of Between Living or its fulfillment partners

Where a product has a more specific processing, production, build, transit, or delivery estimate, the more specific product or manufacturer information applies.

6. Made-to-Order, Specialty and Extended-Lead-Time Products

Certain Between Living products require substantially longer preparation or production than the general 1–7 business-day handling range.

Made-to-order, specialty, customized, configured, oversized, backordered, manufacturer-produced, or other extended-lead-time products may require approximately:

2–9 weeks

before shipment or delivery, depending on the product and manufacturer.

Certain products or configurations may require up to approximately 12 weeks or another specifically disclosed timeframe.

These longer lead times are exceptions to the general 4–27 business-day standard delivery framework and apply where indicated by the applicable product or manufacturer information.

A production or build estimate is not necessarily the same as transit time. Carrier transit may occur after production is completed.

If timing is particularly important for your project, please contact Between Living before ordering so that we can help clarify the currently available estimate for the product.

7. Manufacturer-Specific and Product-Specific Timing

Between Living carries products from multiple manufacturers with different production and fulfillment systems.

Accordingly, individual products may have different:

  • Handling times
  • Production times
  • Build schedules
  • Warehouse-release times
  • Carrier transit periods
  • Freight requirements
  • Delivery appointment requirements
  • Shipping costs
  • Delivery restrictions

Product-specific and manufacturer-specific shipping information provided on an applicable product page or through Between Living should be read together with this Shipping Policy.

Where a specific product or manufacturer has a longer or otherwise different fulfillment timeline, that specific timeline supersedes the general 1–7 business-day handling and 4–27 business-day delivery estimates for that product.

8. Parcel and Freight Delivery

8.1 Standard Parcel Delivery

Smaller products may ship through standard parcel carriers such as UPS, FedEx, USPS, or another carrier selected by the manufacturer or fulfillment partner.

Tracking information will generally be provided once available.

8.2 Freight Delivery

Larger products may ship through an LTL freight carrier, home-delivery carrier, specialized carrier, or another freight service.

Freight shipments may require:

  • Delivery appointment scheduling
  • Telephone or electronic contact from the carrier
  • Curbside or end-of-driveway delivery
  • Customer presence at delivery
  • Inspection before signing
  • Appropriate site access
  • Customer-arranged unloading where specifically required
  • Additional transit or scheduling time

The precise delivery method depends on the product, manufacturer, carrier, destination, shipment dimensions, and applicable product-specific terms.

Customers purchasing large or freight-delivered products should review all product-specific delivery information provided before purchase.

9. Freight Delivery Appointments

Where a delivery appointment is required, the freight carrier will generally contact the customer using the telephone number or contact information supplied with the order.

The customer is responsible for providing accurate contact information and responding to carrier communications within a reasonable period.

Failure to respond to a carrier may result in:

  • Delivery delay
  • Storage charges
  • Redelivery charges
  • Rerouting charges
  • Other carrier-imposed fees

Where such charges result from customer unavailability, incorrect information, refusal of an otherwise conforming shipment, or failure to coordinate delivery, the customer may be responsible for those charges where permitted under the applicable manufacturer and carrier terms.

10. Delivery Access and Customer Responsibilities

Before ordering a large or freight-delivered product, customers should consider whether the delivery location can accommodate the shipment.

Relevant considerations may include:

  • Road access
  • Driveway access
  • Gate width
  • Vehicle restrictions
  • Freight-truck accessibility
  • Property restrictions
  • Local delivery limitations
  • Required unloading equipment
  • Required personnel
  • Product dimensions
  • Crate dimensions
  • Delivery surface and terrain

Unless specifically stated otherwise, freight delivery does not necessarily include unpacking, assembly, installation, placement inside a residence, removal of packaging, or movement of the product to its final installation location.

Where special unloading equipment is specifically required for a product or shipment, the applicable product or manufacturer information will govern.

11. Expedited Shipping

Between Living does not currently advertise a general expedited-delivery service applicable to all products.

Certain manufacturers, products, or parcel shipments may allow an expedited carrier service when specifically arranged or offered. However, expedited carrier transit does not necessarily shorten manufacturer handling, warehouse processing, production, or order-release time.

For example, selecting or arranging a faster carrier service does not mean that an item will leave the manufacturer or warehouse on the same day.

Because product handling and availability vary, customers requiring delivery by a specific date should contact Between Living before placing an order.

Unless expressly confirmed in writing, expedited carrier service does not constitute a guaranteed delivery date.

12. Tracking Information

Where tracking is available, tracking information will generally be provided after the shipment has been released to the carrier and the relevant tracking details become available.

Customers may track eligible Between Living orders through our branded tracking page:

Between Living Order Tracking: betweenliving.com/apps/track123

Tracking information may not become active immediately after a shipping label or freight record is created.

For freight shipments, carrier contact and appointment scheduling may form part of the tracking and delivery process.

13. Estimated Delivery Dates

Any delivery date or delivery range displayed on the Website, product page, checkout, order communication, carrier website, or tracking system is an estimate unless expressly stated otherwise.

Estimated delivery timing may change because of:

  • Manufacturer availability
  • Production schedules
  • Warehouse delays
  • Carrier delays
  • Freight scheduling
  • Weather
  • Holidays
  • Natural events
  • Labor disruptions
  • Transportation interruptions
  • Remote-area delivery
  • Address problems
  • Customer scheduling
  • Events beyond reasonable control

Between Living will make reasonable efforts to provide accurate shipping information and assist customers when a material shipping issue arises.

14. Order Changes and Address Changes

Contact Between Living as soon as possible if an order or delivery address needs to be changed.

Whether a change can be made depends on:

  • Manufacturer requirements
  • Fulfillment status
  • Production status
  • Carrier status
  • Product type
  • Applicable cancellation or change terms

Once an order has entered production, processing, fulfillment, or carrier possession, changes may no longer be possible or may result in additional charges.

An address change requested after a shipment has been released may result in carrier rerouting or other fees.

Product-specific or manufacturer-specific order-change terms apply where provided.

15. Shipping Damage

Customers should inspect shipments as soon as reasonably possible after delivery.

For visible freight damage:

  1. Inspect the shipment before signing whenever reasonably possible.
  2. Photograph visible damage to the product, packaging, pallet, or crate.
  3. Note visible damage on the delivery receipt or Bill of Lading before signing whenever possible.
  4. Retain packaging and shipping documentation.
  5. Contact Between Living promptly at support@betweenliving.com.

For concealed damage discovered after delivery, contact Between Living promptly and retain the product and packaging while the issue is reviewed.

Manufacturer and carrier claim deadlines vary. Product-specific damage-reporting requirements apply where provided.

Do not discard damaged products, packaging, crates, labels, or shipping documentation until instructed to do so.

16. Refused Deliveries

Customers should not refuse a shipment solely because the exterior packaging or crate appears damaged unless refusal is specifically instructed by Between Living, the manufacturer, or the carrier.

In many cases, the appropriate procedure is to accept the shipment, document the condition thoroughly, note possible damage on the delivery documentation, and contact Between Living promptly.

Unauthorized refusal of an otherwise conforming shipment may be treated as a customer-initiated return and may result in:

  • Return freight charges
  • Rerouting charges
  • Storage charges
  • Restocking fees
  • Other applicable manufacturer or carrier charges

Product-specific and manufacturer-specific refused-delivery terms apply where provided.

17. Incorrect, Missing or Lost Shipments

If a shipment appears lost, incomplete, or incorrect, contact Between Living at support@betweenliving.com.

Please provide:

  • Order number
  • Product information
  • Tracking information where available
  • Photographs where relevant
  • Description of the issue

Between Living will work with the applicable manufacturer, fulfillment partner, or carrier to investigate.

Carrier investigations and manufacturer claim procedures may require additional time.

18. Shipping Charges and Additional Fees

The shipping charge displayed at checkout is based on the applicable shipping configuration available for the order at that time.

Certain circumstances may result in additional charges, including where applicable:

  • Remote-area delivery
  • Limited-access delivery
  • Customer-requested rerouting
  • Incorrect delivery information
  • Storage caused by customer unavailability
  • Redelivery
  • Special delivery services
  • Customer-requested expedited service
  • Other extraordinary carrier requirements

Where an additional charge becomes necessary after an order is placed, Between Living will communicate with the customer where appropriate before proceeding.

Between Living does not intentionally conceal mandatory shipping charges.

19. Shipping Promotions

Between Living may offer free or reduced-cost shipping on qualifying products or orders.

Unless otherwise stated, our general U.S. shipping framework provides:

Free standard shipping on qualifying orders of $200 or more.

Orders below $200 using the general standard rate are charged $24.95.

Promotional shipping offers may be subject to:

  • Product eligibility
  • Manufacturer restrictions
  • Destination restrictions
  • Order thresholds
  • Freight requirements
  • Promotional periods
  • Other stated conditions

A free-shipping promotion does not alter the applicable processing, production, transit, freight, or delivery requirements for the product.

20. International Shipping

Between Living’s current standard online shipping program is focused on eligible addresses within the United States.

If international purchasing or delivery becomes available for a particular product or destination, separate shipping costs, duties, taxes, customs requirements, manufacturer restrictions, and delivery terms may apply.

Customers should not assume that a product can be shipped internationally unless that option is expressly offered.

21. Relationship to Return and Cancellation Policies

Shipping, cancellation, and return obligations may interact.

If an order is cancelled before shipment, applicable cancellation terms determine whether cancellation is permitted and whether any fees apply.

Once an order has shipped, cancellation may no longer be possible and the applicable Return & Refund Policy will govern any eligible return.

Customer-responsible return shipping, freight costs, restocking fees, refused-delivery charges, and other applicable return costs are described in the Return & Refund Policy and applicable manufacturer-specific terms.

Customers should review both policies before purchasing large, made-to-order, specialty, or freight-delivered products.

22. Contact Information

For shipping questions, delivery assistance, freight coordination, or questions about product-specific timing, contact:

Between Living
8 The Green
Dover, Delaware 19901
United States

Email: support@betweenliving.com
Phone: +1 (844) 660-3690
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

If you need a product by a particular date, please contact us before placing the order so we can help you understand the currently available fulfillment estimate.

23. Changes to This Shipping Policy

Between Living may update this Shipping Policy periodically to reflect changes in carriers, manufacturers, fulfillment practices, shipping rates, product availability, delivery methods, or applicable requirements.

Changes become effective when the revised policy is published on the Website.

The Last Updated date at the top of this policy identifies the most recent revision.

Product-specific and manufacturer-specific shipping and delivery terms should be read together with this general Shipping Policy and will govern the applicable product to the extent they differ from the general framework stated here.